Returns & Exchanges
For UK returns via Royal Mail:
1 - Fill in the Returns Form to get your URN (Unique Returns Number)
2 - Print off a Royal Mail pre-paid label to send the parcel back.
3 - Drop off your parcel to one of your local Royal Mail Post Office. There are over 11,000+ post offices to choose from. No printer, no problem, please use this link to find a local Post Office with a printer.
4 - Now sit back and track your parcel all the way back to us!
For all other returns (including non-UK):
1 - Fill in the Returns Form to get your U.R.N (Unique Returns Number)
2 - Print your confirmation email you will receive
3 - Send your item and print out to the returns address below. We recommend you use a local tracked or signed for service.
Olixar Returns Dept.
PO Box 17335
For further information regarding our returns policy, please see our terms and conditions.