Returns & Exchanges

For UK returns via Royal Mail - £2.99:

1 - Fill in the Returns Form to get your URN (Unique Returns Number)

2 - Print off a Royal Mail pre-paid label to send the parcel back.

3 - Drop off your parcel to one of your local Royal Mail Post Office. There are over 11,000+ post offices to choose from.  No printer, no problem, please use this link to find a local Post Office with a printer.

4 - Now sit back and track your parcelall the way back to us! 

For UK returns via Collect+ - £3.99:

  1. Fill in the Returns Form to get your U.R.N (Unique Returns Number)
  2. Print off a pre-paid label to send the parcel back using our Collect+ returns service.
  3. Drop off your parcel to one of your local Collect+ shops. There are over 5,500 shops to choose from and many have late closing times.
  4. Now sit back and track your parcel all the way back to us!

For all other returns (including non-UK):

1 - Fill in the Returns Form to get your U.R.N (Unique Returns Number)

2 - Print your confirmation email you will receive

3 - Send your item and print out to the returns address below. We recommend you use a local tracked or signed for service.

Returns Address

Olixar Returns Dept.

PO Box 17335

Birmingham

B9 9LZ

For further information regarding our returns policy, please see our terms and conditions.