Returns & Exchanges

For UK returns via Royal Mail:

1 - Fill in the Returns Form to get your URN (Unique Returns Number)

2 - Print off a Royal Mail pre-paid label to send the parcel back.

3 - Drop off your parcel to one of your local Royal Mail Post Office. There are over 11,000+ post offices to choose from.  No printer, no problem, please use this link to find a local Post Office with a printer.

4 - Now sit back and track your parcel all the way back to us!

For all other returns (including non-UK):

1 - Fill in the Returns Form to get your U.R.N (Unique Returns Number)

2 - Print your confirmation email you will receive

3 - Send your item and print out to the returns address below. We recommend you use a local tracked or signed for service.

Returns Address

Olixar Returns Dept.

PO Box 17335

Birmingham

B9 9LZ

For further information regarding our returns policy, please see our terms and conditions.