Terms & Conditions

The following are the Terms and Conditions of orders placed with Mobile Fun Limited trading as Olixar. On ordering from Olixar you confirm your agreement to these Terms and Conditions.

All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.

Accepted Methods of Payment

Paypal – There is no fee payable when buying with PayPal. To cancel or amend an unshipped order please use this order update form.

Full payment is taken at the time of ordering, including for delivery.

Reasons why delivery costs may change:

We reserve the right to review shipping costs for large orders prior to dispatch. In the instance where the fixed delivery cost displayed within the checkout are not sufficient to ship your order. We will you contact you as soon as possible to ensure the speedy delivery of your item.

Note: All transactions will be subject to UK VAT. You are advised to place orders with a shipping destination outside of the EU using the available shipping options (which also operate within some non-EU territories e.g. Jersey & Guernsey - VAT-free zones outside of normal UK and CE trade tariffs); in doing so you agree to accept the VAT levied against your purchase.

DDU (Delivery Duty Unpaid) – Orders sent outside of the European Community

All orders sent outside of the UK and EU are shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local customs import duty which is charged on the value of the purchase. Payment of these fees is the sole responsibility of the customer. For example, customs duty must be paid on all orders over $200 when shipped to the United States. Payment of the duty charge is necessary for the release of your order from customs on arrival to your country.

DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy

If you refuse to pay any import duty levied against your shipment, resulting in the shipment being returned to Olixar, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) will be charged against your final refund amount.

Security Checks

Olixar reserves the right to carry out security checks on a random selection of orders each day. Whilst in most cases this should not effect the dispatch of an order, we must advise that security checks require the Customer Relations team to contact the customer, and should we not be able to reach you, your order may be delayed.

Your Right to Cancel

You can cancel your contract with Olixar within 14 working days of delivery (starting the day after the receipt of the goods), as per the guidance set out in the Consumer Rights Act 2015.


You should inform Olixar in writing, either by post or by using the order update form.


If your order is in transit or you have already taken receipt of it, then to cancel this contract you must complete the Olixar Online Returns Form and return the unwanted item(s) together with the reference number provided. The items are subject to our Returns Policy detailed below.


All items returned from countries outside of the EU must be clearly labelled as ‘Returned Item’.

Delayed / Lost Delivery

  1. If you have not received your order within 15 working days of despatch (not including Sundays), you must immediately advise Olixar Customer Services of the delay/loss.
  2. In the event of a replacement order being sent to you, all replacement item/s will be sent to you followed by a non-delivery declaration form which you will need to complete and return.
  3. Where a refund is requested, the non-delivery declaration form must be returned complete before a refund can be authorised.
  4. The declaration form will be sent to the email address supplied with the initial order, and on receipt; requires completion in full and returned to the free-post address supplied with the form.
  5. Should the completed non-delivery declaration form not be received within 10 working days of receipt, then you will become liable for the cost of the initial goods and postage.
  6. Where a replacement has been requested and dispatched, this will be charged to the method of payment for your order if a replacement has already been dispatched.
  7. Where a refund has been requested and the form has not been received in the given time, then the refund will not be processed.
  8. This charge will be refunded upon receipt of the completed non-delivery declaration form if received within 20 working days from the date of receipt for the non-delivery declaration form. Forms received between the 11th and 20th working day will incur a 20% administration fee of the value of the lost parcel and will be charged to the method of payment for your order. Any form returned after this period will be deemed void.
  9. Duplicate forms can be requested from Olixar Customer Services.

How to Return

For UK returns via Royal Mail:

1 - Fill in the Returns Form to get your URN (Unique Returns Number)

2 - Print off a Royal Mail pre-paid label to send the parcel back.

3 - Drop off your parcel to one of your local Royal Mail Post Office. There are over 11,000+ post offices to choose from.  No printer, no problem, please use this link to find a local Post Office with a printer.

4 - Now sit back and track your parcel all the way back to us!

For all other returns (including non-UK):

1 - Fill in the Returns Form to get your U.R.N (Unique Returns Number)

2 - Print your confirmation email you will receive

3 - Send your item and print out to the returns address below. We recommend you use a local tracked or signed for service.

Returns Address

Olixar Returns Dept.

PO Box 17335

Birmingham

B9 9LZ

 

For further information please see our returns policy below;

Returns Policy

At Olixar we have every confidence that you will be delighted with your purchase. However, in the event that you wish to return any goods purchased, then please follow the applicable policy detailed below.

Faulty Goods – within 30 days

If your goods are faulty on arrival, you have 30 calendar days from receipt, in which to inform us of the fault in order to claim a full refund or exchange, otherwise your return will be processed under the terms of Olixar’s Manufacturer Warranty (See below).

Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you. In this instance you will be liable for the return carriage.

Goods outside 30 calendar days shall be issued with a replacement only.

Unwanted Goods – within 30 days

You can return unwanted items within 30 calendar days of delivery and we will refund you the price paid for the items. In addition to the refund on your items; if your return request is received within 14 days of delivery, and items received within the following 7 days, then we will refund the cheapest, standard delivery option to you, unless there is another item on your order. Outside of 7 days from receipt, refunds for non-faulty returned items will not include the original delivery charge or the cost of delivering the items to us.

To assist our customers Olixar is in partnership with both Royal Mail and Collect+. Please click the How Do I Return link to find out more.  

If you return a product to us that is not received in a brand new condition we reserve the right to return the product to you, or charge you a restocking fee*.

Use of Our Royal Mail Returns Service or Alternative Courier

Royal Mail - If you are using this service then please ensure parcels are not bigger than 61 x 46 x 46cm and no heavier than 5kg.  Royal Mail offers compensation levels up to the value of £100 in the event of loss or damage to a parcel.  By using this service you will be subject to a charge of £2.99 if your goods are unwanted or upon testing the item/s are found to be not faulty.   If your goods are incorrectly supplied or faulty then use of this service will be free of charge.

Alternative Courier - For orders being returned by an alternative courier we recommend using a postal service that provides proof of delivery and provides appropriate compensation levels in the event of loss or damaged goods as returns are NOT our responsibility until they arrive back to us.

Returns Exclusions;

Unfortunately we cannot refund, replace, or exchange certain products if the seal/packaging has been broken or opened. This is applicable to screen protectors, where they cannot be returned once the protective layer for the adhesive side has been removed.

Replacements & Refunds

Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item.

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process. Refunds by credit card are made to the same credit card that was used for the original purchase*.

Any return that is not accompanied with the returns form or returns reference number will be held by Olixar for 30 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.

*These terms do not affect your statutory rights.

DDU (Delivery Duty Unpaid) - Refusal to pay charges - Returns Policy

If you refuse to pay any import duty levied against your shipment, resulting in the shipment being returned to Olixar, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) will be charged against your final refund amount.

Olixar Warranty

After 30 days, returned faulty items will be processed according to Olixar’s manufacturer warranty. For further information please see the Olixar Warranty.

Failed Delivery Policy

On occasions parcels identified as ‘Failed Delivery’ are returned to Olixar within 5-10 days of dispatch from our warehouse. Reasons given are the following:

  1. Addressee has gone away
  2. No Answer
  3. Address Incomplete
  4. Address Inaccessible
  5. Addressee unknown
  6. Refused
  7. Not called for

Where any of the above reasons is applicable to your order then you will be informed of the failed delivery attempt by email and if required, a request for delivery address or confirmation of delivery details that you originally provided when first placing your order.

Reasons 1 & 2

Cost of the re-delivery will be charged to you and your order will be dispatched within 48 – 72 hours from notification, unless Olixar receives alternative instructions.

Reason 3-5

Cost of the re-delivery will be charged to you and your order will be dispatched following confirmation of the delivery address details.

Reason 6 & 7

No action will be taken by Olixar until new instructions are received from you. If after 30 days from the original dispatch date you have not contacted Olixar then your order will be disposed of and a recycling charge made to your account.

Note:

  • In the event the delivery address needs to be amended, please contact our Customer Relations Team within 48 hours either by Email.
  • Re-delivery will be charged at the appropriate rate for the original delivery service chosen when the order was placed.
  • Recycling charges will be applicable to the product/s requiring recycling

DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy

If you refuse to pay any import duty levied against your shipment, resulting in the shipment being returned to Olixar, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) will be charged against your final refund amount.

Information You Provide To Us

The following applies to any information you provide to us, for example during any registration or ordering process.

  • You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name, email address, telephone number and address, to the extent reasonably necessary to fulfil your order, market/communicate products and services and deal with any enquiries relating to the same whether by us, our partners, successors (including the purchaser of the whole or part of our business), associates or sub-contractors (together our 'Partner Companies'). If you would like to request or review any part of your personal information held by Olixar then click submit a request form.
  • If you obtain or choose to buy products through our website or give us personal information then we may collect information about your buying behaviour and if you send us personal correspondence such as emails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these terms and conditions as 'Personal Information'
  • By clicking on the 'Place Order' button you are agreeing to joining our email newsletter list.
  • Information you enter into our booking forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your enquiry/attempted transaction, even if you don't confirm the transaction. This may be used to contact you to enquire as to why the transaction was not completed.

Contact

Mobile Fun Limited

Unit 3, Ashted Lock, Aston Science Park, Birmingham, B7 4AZ

VAT Number - 747 9375 77

Online Contract Formation

By completing and submitting the electronic order form you are agreeing to these Terms and Conditions and are making an offer to purchase goods from Mobile Fun Limited. Our acceptance to your offer will only be considered complete at the time we send the dispatch confirmation e-mail to you, or when the goods you ordered are effectively dispatched, whichever happens first. If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately. Any goods on the same order which we have not confirmed in the dispatch confirmation e-mail and that have not been dispatched to you do not form part of the binding contract between you and Mobile Fun Limited.

Fraud

Olixar will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online.

Age

Any orders placed by those aged under 18 must be with the consent of a parent or carer. Any information given by the child must be with the consent of a parent or carer. The card holder must be available to give information in cases where an under 18 is ordering.